Returns Policy

Returns Policy

Changed your mind/unwanted gift

  • Please let us know within 14 days of receiving your order if you wish to return your items.
  • Once you have notified us you have 14 days to return the item(s) to us.
  • The items must be returned in the original packaging without being removed from the box or any seals broken/ripped.
  • All returned purchased are checked by our warehouse team.
  • If the above is complied with you will receive a full refund excluding the original cost postage when purchased.

If you receive a damaged/faulty item

  • Please let us know asap.
  • The item(s) will need to be sent back with all the packaging intact to our warehouse team within 14 days.
  • The item will be checked and if there are no issues a full refund will be given including the original cost of postage when purchased.
  • You will be refunded the cheapest available delivery charge  for returning the item(s).
  • We will not cover any additional cost incurred. e.g. If you have an item that will not fit through a letterbox do not use Royal Mail as it will be more expensive than a courier company. Use this link to find the cheapest real time available courier  https://www.parcel2go.com/

Please contact us for further details and before returning any items.

Thank you,

SDS Cool Stuff Team

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