Delivery And Returns
Please see below for our shipment options:
Orders are processed within the same working day (Monday to Friday before 3 PM)
- £2.99 Whistl Partly tracked delivery service (Please note: This service does track the final ‘delivered’ part of the process)
- £3.99 Whistl Fully tracked delivery for UK orders (England, Scotland and Northern Ireland)-Recommended
- £7.79 DPD Next day delivery Mon-Fri (UK deliveries only excluding The Highlands)
- FREE delivery for UK purchases £60 and above
- International deliveries under 2 KG will be delivered by a courier
- International deliveries over 2 KG will be delivered by a courier
All ‘completed’ orders will be allocated a tracking number that can be used to check the progress of your order.
Please allow for 24 hours for the tracking information to be added to your SDS Cool Stuff account (My account login).
Returns & Refund Policy
Thank you for shopping at SDS Cool Stuff, if you are not entirely satisfied with your purchase, please email firstname.lastname@example.org
- You have 30 calendar days to return an item starting from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.