Delivery And Returns
Items will be usually dispatched within 1 working day after payment has been received.
Please see below for our shipment options:
All orders are processed within the same working day (Monday to Friday before 3 PM)
- £3.00 Royal Mail (2nd class) for UK orders (England, Scotland and Northern Ireland)
- £4.74 Royal Mail 48 HR Tracked for UK orders (allows you to track the entire delivery journey)
- FREE delivery for UK purchases £60 and above
- Orders (dependent on weight) will be handled by Royal Mail using 2nd class RM or Parcelforce.
- International deliveries under 2 KG will be delivered by Royal Mail
- International deliveries over 2 KG will be delivered by a courier (Parcelforce global priority in most cases)
All ‘completed’ orders will be allocated a tracking number that can be used to check the progress of your order.
Please note: RM 2nd Class tracking number state attempted deliveries only.
Please allow for 24 hours for the tracking information to be added to your SDS Cool Stuff account (My account login).
Returns & Refund Policy
Thank you for shopping at SDS Cool Stuff, if you are not entirely satisfied with your purchase, please email email@example.com
- You have 30 calendar days to return an item starting from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.